FAQ - Frequently Asked Questions

You can pay by credit or debit card via Stripe, with PayPal or by bank transfer when this option is available.

Payment by cash on delivery is not available.

For more details, visit the accepted payment methods page.

Payments made on EASY Online are secure and protected.

Credit or debit card payments are managed through Stripe, while PayPal allows you to complete the purchase using your PayPal account or the payment methods available on its platform.

EASY Online does not store your credit or debit card numbers.

The website only receives the information needed to verify the outcome of the transaction and manage the order.

Bank transfer is also available when shown among the payment options. In this case, the order is prepared only after the payment has been credited.

All items available on the website are new and have never been used before.

They do not always have original packaging or labels, because many of them are handmade products without standard industrial packaging.

Orders are checked and carefully packed before shipping.

In general, orders are prepared within two working days after payment confirmation.

For shipping within Italy, we mainly use BRT.

For selected European destinations, UPS, DHL or other suitable couriers may also be used.

When available, the tracking code is sent to the customer so the delivery can be followed.

Transport times depend on the destination and courier, but are usually 2 working days for Italy.

For more details, visit the shipping information page.

If you want to modify or cancel an order, contact us as soon as possible and include the order number and the requested change. If the order has not yet been handed over to the courier, we may still be able to manage your request.

If the order has already been handed over to the courier, it can no longer be modified, but you can still receive assistance about the options available after delivery.

In this case too, contact us as soon as possible, including the order number and some photos of the product and packaging.

After checking the problem, we will find the best solution together, such as replacing the product when available or issuing a refund, depending on the case.

Please keep both the product and the packaging until the check is complete, because they may be needed for the courier claim.

For online purchases, the consumer may exercise the right of withdrawal within 14 days from delivery, without giving a reason.

To communicate the withdrawal, contact us and include the order number and the products you wish to return.

You will receive the instructions needed to proceed correctly.

The product must be returned intact and must not have been used beyond what is necessary to check its characteristics and functioning.

The complete conditions, return methods and any costs are explained on the Withdrawal and Returns page.

The screw must be chosen according to the thickness of the door or drawer front and the depth of the knob thread.

Before purchase, measure the thickness of the furniture panel where the knob will be fitted.

If the supplied screw is too long, it must be shortened using suitable tools.

If the screw is too short, you can purchase long 9 cm screws separately.

For more information, read the guide on how to fit furniture knobs.

For doubts about a specific model, contact us and include the product code and the thickness of the furniture panel.

The photos show the available products in a representative way.

In handmade or hand-decorated models, small variations in colour, design, shape or finish may occur.

These differences make each piece slightly different and are normally not considered defects.

The actual colour may also vary slightly depending on the screen used.

When several pieces of the same model are ordered, I try to select them as similar to each other as possible.

All knobs can be fitted on drawers, doors, bedside tables, sideboards and other furniture with a through hole.

Before purchase, check the product dimensions, the thickness of the furniture panel and the length of the screw shown on the product page.

If there is already a hole, also check that it is compatible with the new knob screw.

The terms “furniture knobs”, “cabinet knobs” and “drawer knobs” describe possible uses of the same type of product. The choice depends mainly on measurements, style and the characteristics of the furniture.

You can also read the guide on how to choose the right furniture knobs.

For resale orders or large quantity purchases, you can request a personalised evaluation.

Minimum quantities and any dedicated conditions depend on the product requested and on the number of pieces available.

Contact us with the product codes, the desired quantities and your business details.

You will receive a reply with the applicable conditions.

For resale orders or large quantity purchases, you can request a personalised evaluation.

Minimum quantities and any dedicated conditions depend on the product requested and on the number of pieces available.

Contact us with the product codes, the desired quantities and your business details.

You will receive a reply with the applicable conditions.

When the order is handed over to the courier, you will receive an email with the tracking code to follow the shipment.

Tracking information may not be visible immediately on the courier website.

If you do not receive the tracking code, or if the shipment does not show updates for several days, contact EASY Online and include the order number and the email address used during purchase.

The availability shown on product pages is updated regularly according to the quantities in stock.

If an item can be selected and added to the cart, it is usually available for purchase.

If an ordered product is no longer available, or is damaged and therefore not suitable for shipping, we will inform you as soon as possible.

For some handmade or discontinued models, restocking may take time or may not be possible.

If you want to purchase more than the available quantity, contact EASY Online and include the product code and the number of pieces requested. We will check whether a new supply is possible.

First, check the tracking link received by email, as the courier may indicate a delay, failed delivery attempt or goods in storage.

If the shipment does not show updates for several days, or if the expected delivery date has passed, contact EASY Online and include the order number.

We will check the shipment status with the courier.

If the address is incomplete or incorrect, further information may be needed to arrange a new delivery.

The quantity included in the price is shown on each product page.

Before adding the item to the cart, check the product description, any available variants and the number of pieces indicated.

To purchase a specific quantity or check the availability of several pieces of the same model, contact EASY Online and include the product code.

For ordinary cleaning, use a soft cloth, slightly damp if necessary, then dry the surface.

Avoid aggressive detergents, abrasive products, rough sponges and prolonged contact with water or moisture, especially on painted, decorated, wooden or metal parts.

Do not immerse the knob in water.

For deeper cleaning, remove the knob from the furniture if necessary and follow any instructions shown on the product page.